Consultation is by appointment. Urgent appointments seen as soon as possible by whichever doctor is available. If you feel your problem is urgent and no appointments are available, please discuss this with the nursing sister on duty. She can often sort things out and has authority to interrupt the doctor. The doctors do not generally take calls from patients while in consultation: calls are screened by our experienced nursing staff and will organise further contact as appropiate.
Since some of the companies providing online appointment programs have been found selling your medical information to solicitors and others, we are not providing access to online appointments.

Longer Appointments

Longer appointments are available for procedures, insurance medicals, complex problems etc. Please ask the receptionist.

Home Visits

If you wish your doctor to make a home visit. please call the surgery and speak to the sister on duty. We are not normally able to do urgent home visits. We would ask you to try to attend the surgery if at all possible as we feel the care we can give you here is optimal.

After Hours Care

For emergency care please call 000 or present to The Townsville Hospital Emergency Department.
The Mater Hospital now also has an emergency department running from 7am to 11pm (this currently has an out of pocket cost of up to $190).

All non-emergency after hours visits for this practice are provided through House Call Doctor. You can book these on 13 55 66. House Call Doctor will usually update us the following day with brief details of your consultation.

You may find the after-hours phone advice service "13 Health" (provided by the Health Department of the Queensland government) useful in deciding what to do after hours. This service is available 24 hours a day for the cost of a local phone call. Call "13 Health" on 13 43 25 84.