Sugestions

We welcome all suggestions and appreciate you help in improving the practice. The easiest way to hand on your suggestions is probably talk to one of the reception staff, or your doctor at your next visit.
There is also a "Suggestions Box" on the front desk and you can simply slip a note in the box at any time. Here is a downloadable form for suggestions if you want to write your suggestion down now and give it to us: Quacks Suggestion Form

Complaints

We reserve the right to forward any significant complaint to the health Rights Commissioner, The Australian Health Practioners Board, Queensland Police or the National Privacy Commissioner. It is difficult to resolve anonymous complaints - without finding out more specific details. We will accept anonymous complaints but may not be able to take any action on such complaints. Please include your contact details.
Download complaints form (pdf 68kb) here: Quacks Complaints Form

Privacy

We take patient privacy very seriously. We will not generally disclose information to anybody but the patient without consent, either expicit or implied. Please understand, and don't become irritated with the staff when we cannot provide results, or even confirm that you have an appointment to see a doctor, over the phone to your husband, wife, mother, father, without your prior approval, or a reasonable belief that you have provided your consent. See the information under "Data Collection" below.
One of our biggest concerns is the Government "My Health Record". All patients in this area were "enrolled" into the program unless they took specific action to opt out. All prescriptions, pathology results, hospital attendences, and visits re-imbursed by Medicare are now visible online - and most people have not accessed their settings and limited access to specific carers, etc. You can never have this government held information about you removed, only hidden from view. The government has mandated that all medical software in Australia will send this data by default. Our software has a provision to block the sending of individual test results and prescriptions to the "My Health Record" but you need to requst or mark this on each occassion.

Data Collection

As a patient of Quacks, you have rights to access the information we hold concerning you. The primary purpose for collecting health information is to provide you with appropriate health care. The information is also being collected for secondary purposes that are related to the primary purpose of collection. These secondary purposes include:

- There may be instances where the practice may disclose or is required to disclose your health information to a third party. The types of third parties the practice normally discloses this information to are medial staff at hospitals, referring specialists and any other doctors and allied health professionals or staff involved with your patient care. If you do not provide all or part of this information to our staff, you may experience an adverse outcome as a result of treatment that we either recommend or provide to you. While our staff will maintain the highest of professional standards in recommending and providing any treatment to you, they will not be held liable for any adverse outcomes of treatment, that is directly caused by you not telling us all or part of this information.
We are also required by law to disclose information to a court on supoena and under certain circumstances to police (e.g. child abuse).